Privacy and cookie policy Balkantina attaches particular importance to the protection of personal data in accordance with current regulations. This document describes in an understandable and transparent way how we use and process your personal data, which cookies we use on the www.balkantina.ba page, and the terms of use of our website. Personal data protection policy The Personal Data Protection Policy (Privacy Policy) provides detailed information on which user personal data is collected, how it is processed, for what purposes and how it is protected. The policy applies to all Balkantina services, which include the processing of personal data (e.g. sending inquiries via online forms, data of our visitors and former visitors, partners, etc.) It primarily applies to natural persons. However, it also applies to legal entities, in accordance with current regulations. 1. What type of data processing does this Policy apply to? This Policy applies to the processing of personal data: • users who visit our website 2. What types of personal data do we collect and in what way? We collect and process your personal data when you interact with us (for example, the data you enter by filling out a form on our website) or when you contact us via email. Data covered by the Personal Data Protection Policy (Privacy Policy): •Name and surname •Date of birth •Address •E-mail address •Telephone and/or fax number other information that you mention to us and you want to remain secret If we have received your personal data from a third party, we will provide you with all relevant information about their processing as soon as possible, and no later than one month after we have received your personal data, including information about the categories of personal data being processed, about the purpose processing and its legal basis. Every time you visit our website, if you allow us to use cookies, by using the Google Analytics system (third-party cookies), we collect technical data such as the type and version of the browser, device, time zone, etc. Balkantina does not collect personal data in this way, such as your IP address, we already receive aggregated information about the use of our website (which pages are the most read, duration of visits to certain pages, average time spent on a particular page, etc.). We delete this data after 26 months. You can find out more in the Cookie Policy. 3. For what purpose we collect personal data? We store your personal data in a form that allows the identification of the respondent for no longer than is necessary, and for a maximum of 5 years. We primarily collect personal data for: to respond to your inquiry as effectively as possible ensuring the provision of the requested service promotion of our services our internal statistical data processing the possibility of sending publications, brochures and other promotional materials We process your personal data for the purposes of achieving a contractual relationship with you; when it is necessary to fulfill our legal obligations (for example, in accordance with legal regulations governing the areas of employment, bookkeeping, auditing); when it is necessary for our legitimate interests (or the legitimate interests of a third party) and for your interests (for example, to detect and prevent fraud or network and information technology security) except in a situation where your fundamental rights prevail over said interests. In cases where we ask you for personal data in order to fulfill our legal or contractual obligations, you are obliged to provide us with this data. This means that if we do not receive the requested personal data, we may not be able to carry out our contractual relationship or fulfill our obligations. In all other cases, you decide for yourself whether you want to give us your personal data and you are not obliged to give them to us. When it comes to legal entities, for the purposes of providing services or payments in accordance with the respective contracts, we may process your personal data such as identity data including company registration number, business contact data, bank account data and tax number. In some cases, we process personal data such as the name and contact of your employees for communication needs in connection with the execution of a contract with you. 4. How and to whom we disclose your personal data? We will never sell your personal data to third parties. Employees are allowed to use personal data only to the extent that it is necessary to perform their work tasks. We provide access to personal data to state authorities and/or law enforcement bodies in cases where this is determined by law or for the protection of our rights, including our terms of use, and for the purposes of protecting our legitimate interests (including the legitimate rights of other persons) in accordance with legal regulations that are in force. We may also disclose your personal data to third parties, including service providers who provide administrative, professional and technical support related to with information technology, security and business resources; business partners, suppliers and subcontractors in order to fulfill our contractual relationship with you. Privacy protection and data confidentiality The collected data is in electronic form and is protected by an SSL certificate that encrypts the data and thus ensures that the communication between the user and the balkantina.ba site takes place using a secure protocol. Balkantina takes data protection seriously and takes various precautionary measures to protect personal data. Unfortunately, no data transmission over the Internet, or any wireless network, can be 100% secure. As a result, although Balkantina implements reasonable data protection measures, it cannot guarantee the protection of any information transmitted to or from the balkantina.ba website and is not responsible for the actions of any third party that receives such information. Balkantina protects the privacy of its users to the greatest extent possible. Balkantina undertakes to use data obtained from the user during the use of the Balkantina domain in good faith and not to distribute or sell private data to a third party, except with the user's permission. Balkantina may, in accordance with the law, collect certain data about users obtained during their use of the domain, or data entered during the registration process. Balkantina undertakes not to distribute collected private data such as e-mail addresses, names and surnames in any way without the permission of each individual user. Balkantina undertakes to protect the user's privacy in all cases, except in case of violation of these rules or illegal activities of the user. At the written request of the competent authorities or directly interested persons, and for the purpose of investigation, initiation or conduct of court or other proceedings, Balkantina may submit to these authorities or persons the data it collects about certain persons. Balkantina is not responsible if user data is disclosed as a result of a hacker attack. 1. What are cookies? Cookies are small text files that our server places on your computer's browser. By returning to our site, your browser sends cookies back to us, so that our server can recognize them and adjust the site settings for your better use. In this way, the information is adapted to your needs and usual ways of use. From simple information about settings, cookies can also store a large amount of personal information (name, e-mail address) for which you must fully grant access. If you have not enabled them, cookies cannot access the files on your computer. 2. How to disable cookies? When you visit our site, cookies are disabled until you approve them. In addition, cookie settings can be configured and changed in the selected Internet browser. By disabling cookies, you will not be able to use certain functionalities of the internet pages. Read more information at http://www.allaboutcookies.org/ and http://www.youronlinechoices.eu/. Most web browsers allow you to view the cookies you have, as well as their individual deletion or blocking on individual or all pages. If you delete all cookies, all adjusted settings of our website will be lost. More detailed information on how to disable cookies on the browser you are using can be found at: •Mozilla Firefox •Google Chrome •Explorer •Opera •Safari 3. What cookies do we use? The website www.balkantina.ba uses temporary cookies (session cookies), which remain on your personal computer only while browsing the page and are removed from your personal computer at the moment of closing the internet browser in which you were viewing the website. With the help of these cookies, the pages store temporary data. The site uses persistent cookies that remain on your computer even after closing the browser until they expire or you manually delete them. All information collected by these cookies is aggregated and therefore anonymous. These are Google Analytics cookies, which last between 30 seconds and 2 years, depending on the type of information they receive. Gooogle Analytics cookies are used to measure site visits and track how our websites are used, what content our users are interested in for the purpose of improving and improving the operation and functionality of our websites. The statistical cookies _ga , _gat and gid Google Analytics allow viewing the statistics of visited websites and the last visit to the website. If you want to disable the saving of cookies by this service, and you have previously approved their use on our site, prohibit them next here. Get additional information on the links: •Google's privacy policy •Types of cookies used by Google On our website, we use links to share content through various social services and networks. As the third part, these services can access some of your data and track your activity on the Internet. Please see the terms of use and privacy policy on those pages. Website Terms of Use By using the website www.balkantina.ba, you accept these Terms of Use. If you do not accept them, please do not use this website and leave it immediately. Documents, information and content published on the website www.balkantina.ba may not be copied, except for individual use and non-commercial purposes, but always with respect to copyright and other intellectual property rights as well as all other legal restrictions. Any copying, reproduction or distribution of documents, information and content from the site is permitted only with prior express permission. You have no right to use the Balkantina logo, as well as other registered or unregistered marks that appear on our web pages. You may not use the mentioned names or logos in press releases, advertisements or other marketing materials regardless of whether they are in written, electronic or other form without prior express approval.