These terms and conditions may be amended from time to time and apply to all of our services.
By accessing, browsing, using and/or completing a reservation through our (mobile) website you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below.
Balkantina is a tour operator, offering a wide range of tours in Bosnia and Herzegovina. Bookings can be made directly through Balkantina and/or any other website through which Balkantina makes their services available. If you are having any problems booking through Balkantina website www.balkantina.ba then please contact our Customer Support Team (firstname.lastname@example.org).
Please make sure to fill in and/or provide all necessary details upon booking your tour/s. Once you have completed the booking process a booking confirmation will follow, containing your booking number and the voucher/s for the services booked. Please note that you are responsible for carefully checking all details on your confirmation and related travel documents to ensure that they are correct. In the event of discrepancy, such as booking mistakes where the wrong date and/or incorrect number of participants was booked please contact Balkantina immediately as it may not be possible to make amendments to your reservation when it gets closer to your departure date. Balkantina can not be responsible for mistakes in the booking process.
Balkantina reserves the right to alter itineraries and/or timetables should it be necessary, due to adverse weather and or other related conditions. Balkantina is not responsible for expenses and/or other related costs due to factors outside of its control, such as flight delays, changes and or cancellations, injuries, weather, war, natural disasters etc. and/or other unforeseeable matters. You are responsible for providing Balkantina with the correct contact information and related details so that we can keep you informed in the event of changes made to the services booked.
Please note that while all prices for the services provided by Balkantina for your convenience are in Euro, your payment will be in the company’s local currency, Bosnian Convertible Mark (BAM). As a local operator Balkantina can not be responsible for currency fluctuations and or additional fees outside its control that may be applied such as bank transfer fees, credit card fees and etc.
Please note that special offers such as promotional codes cannot be applied afterwards in the form of a refund. When offered, promotional codes and/or other special offers, must be entered into the relevant field located on the payment page upon check out at the time of booking to be valid and applied.
Balkantina offers pick up and drop-off services. Please read the tour description very carefully to see if pick-up and drop-off services are included in the price, can be added as an extras or the activity in question only offers the option of meeting us on location. You as the traveler are responsible for your pick-up, this includes providing Balkantina with your pick up location in time as well as being ready at the correct time for the pick-up for your tour. Balkantina will provide you with information about your pick up time on your voucher which is provided upon booking. If you are unsure when to be ready for your scheduled tour then please contact our Customer Support Team (email@example.com). Please note that missing the pick-up does not entitle you to a refund of the price paid for the services. You are responsible to be ready for pick up at the assigned pick up point from the start of the pick up time in order to not miss our guides when they arrive to pick you up.
If you are planning to meet us on location for your tour then please be sure that this can be arranged. For most of Balkantina tours, it is possible to meet us on location. Please read the tour description of your tour very carefully to see if meeting us on location is possible for the activity in question. Please note that there are still some tours where this can not be offered. If you are unsure which tours this follows under then please contact our Customer Support Team (firstname.lastname@example.org). You as the traveler are responsible for arriving to the meeting point in time for your tour. This includes being ready at the correct time at the correct location in time for your tour. Balkantina will provide you with information about the meeting point for your tour on your voucher which is provided upon booking. If you are unsure when to arrive for your scheduled tour then please contact our Customer Support Team (email@example.com). Please note that if you do not arrive in time for your tour and/or are late to the meeting point of the tour, that is to say you do not arrive to the correct meeting point at the correct time for your adventure tour then you are not entitled to a refund of the price paid for the services.
As with any and all world travel, we strongly recommend that you purchase travel a travel insurance policy in your home country that covers your cost should you have to cancel your travel reservation with short notice. These kind of travel insurances are not expensive and frequently cover other risks. Having travel insurances is always a good idea when traveling around the world.
We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances, no refund shall be given. Our guides reserve the right to refuse participation to any customer whose conduct or manner is likely to cause offence, upset or put other passengers in danger. In such cases, full cancellation charges apply.
Please remember to mention allergies or dietary restrictions of all people you are booking for during your reservation. If we are unable to cater for a particular requirement, we will inform you via email and cancel your booking, refunding any payment made. Please note we are only able to cater for food allergies and certain dietary restrictions (e.g. religious) but not food preferences. If you don’t mention allergies or restrictions when making a booking but learn about them later you can update us via email up to 48h before the tour. We will not be able to change the menu upon receiving information about food requirements only in the beginning of the tour.
Balkantina welcomes all feedback, both positive as well as negative as it helps us improve our overall services, and performance. We would greatly appreciate it if you could share your tour experience with us. Please note that all complaints must reach Balkantina within 5 days from the completion of your tour. Otherwise, possible compensation is not valid.