All cancellation fees held by Balkantina are only intended to cover our direct cost of amending and/or cancelling your tour.

All communications relating to these terms and conditions (in particular any requests to cancel or amend your tour arrangements) must be from the lead traveler of each reservation and delivered in writing preferably by email to Balkantina in order to be valid. Once delivered the amendment and/or cancellation needs to be confirmed by Balkantina before further action can be taken. If a reimbursement is in order then it shall be made in accordance with all procedures and processed within 7 working days, and the stipulated amount will be transferred to the same credit card that was employed for the acquisition of the tour. Please note that we can not be responsible for delays of the delivery of the reimbursement to your account once it has been processed on our end.

Cancellation fees & charges

As we start to incur costs from the time the contract is confirmed we will apply cancellation charges as shown below from the time when written notification of the cancellation is received:

Cancellation of Day Tours

Cancellation of Day Tours

More than 48 hours' notice

90% refund

Less than 48 hours' notice

No refund


For all bookings of day tours operated by Balkantina, a minimum of 48 hours’ notice of cancellation is required for a 90% refund. If cancellation is made after these time limits pass no refund is given.

10% of the price of your trip is non-refundable, this percentage reflects our cost of booking and preparing your trip.

Cancellations of Multi-day, Group & Trekking Tours

Cancellations of Multi-day, Group & Trekking Tours

More than 28 days' notice

90% refund

Less than 28 days' notice

50% refund

Less than 48 hours' notice

No refund

 

Cancellations with more than 28 days’ notice before trip departure:

You will be refunded 90% of the total tour price. 10% is non-refundable, as this represents our direct cost of booking and preparing your tour.

Cancellations with less than 28 days’ notice before trip departure:

You will be refunded 50% of your total tour price. 50% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.

Cancellations with less than 48-hours’ notice before trip departure:

No refund will be given if tours are canceled with less than 48 hours’ notice, as Balkantina will be charged for all costs such as guides, transport etc.

10% of the price of your trip is non-refundable, this percentage reflects our cost of booking and preparing your trip.

Cancellations of Private & Customized Tours

Cancellations of Private & Customized Tours

More than 8 weeks' notice

90% refund

Less than 8 weeks' notice

50% refund

Less than 4 weeks' notice

No refund

 

Cancellations made with more than 8 weeks’ notice (prior to departure):

You will be refunded 90% of the total tour price. 10% is non-refundable, as this represents our direct cost of booking and preparing your tour.

Cancellations made with less than 8 weeks’ notice:

You will be refunded 50% of the total tour price. 50% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.

Cancellations made with less than 4 weeks’ notice:

No refund will be given if tours are canceled with less than 4 weeks notice, as Balkantina will be charged for all costs such as guides, transport etc.

If a tour is booked with less than 8 weeks’ notice, please ask for a customized cancellation policy.